PRIVACY POLICY

1. INTRODUCTION

1. INTRODUCTION 1.1 We are committed to safeguarding the privacy of Simone Smith Photography website visitors and customers 1.2 This policy applies where we are acting as a data controller with respect to the personal data of Simone Smith Photography website visitors and customers 1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of Simone Smith Photography’s website, we will ask you to consent to our use of cookies when you first visit our website. 1.4 In this policy, “we”, “us” and “our” refer to Simone Smith Photography

2. WHAT INFORMATION IS BEING COLLECTED?

2.1 – We collect a variety of information before, during and after you book with Simone Smith Photography and use any of our services. This includes:
• Names, Addresses and Contact Information of the person(s) placing an order with us.
• Names, Addresses and Contact Information of the person(s) using our services.
• Names (and in some cases ages and gender) of all participants of a photo shoot.
• Details and notes taken throughout a photo session or service provided to help us remember conversations during and details of your session.
2.2 – If you E-Mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.
Images taken throughout the session will also be collected and stored indefinitely unless specifically requested otherwise.

3. WHO IS COLLECTING THE DATA?

3.1 – This data is being collected by Simone Smith Photography. We use a password protected data management software to hold our data.

4. HOW IS IT BEING COLLECTED?

4.1 – The majority of our data is collected directly from you. Whether you fill out a form for us online, or tell us face to face, via the telephone, via e-mail or message.
4.2 – In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our service to you.

5. WHY IS IT BEING COLLECTED?

5.1 – Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
5.2 – Some of the data we collect is to help provide you with a better customer service experience
5.3 – We are required by law to collect and store certain information relating to any order you place with us.

6. HOW WILL IT BE USED?

6.1 – Data we collect will be used by Simone Smith Photography to enable us to provide our services and products to you.
6.2 – Contact data (e-mail addresses) may be used to send you direct offers from Simone Smith Photography about upcoming promotions or newsletters. These can be unsubscribed from at any time.
6.3 – Simone Smith Photography may internally analyse data for business and forecast purposes.

7. WHO WILL IT BE SHARED WITH?

7.1 – We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
• Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.

8. HOW WILL THIS AFFECT YOU?

8.1 – We collect, store and process your data in such a way that should have no negative effect on you as an individual.

9. HOW LONG IS THE DATA STORED?

9.1 – Most data we collect is stored indefinitely. This is too allow us to provide a better service to you as a customer in the event that you contact us again in the future.
9.2 – We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc. Images are deleted on a regular basis but as many clients wish a back up to be kept for a short time to allow for loss or damage most images will be stored for 6-12 months or until clear outs take place.

10. ACCESS TO STORED DATA.

10.1 – If you have any questions about data we hold about you, please feel free to contact us. As well as trying to help you directly.
10.2 – You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

11. ABOUT COOKIES

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. COOKIES THAT WE USE

12.1 We use cookies for the following purposes:
(a) analysis – we use cookies to help us to analyse the use and performance of our website and services.
b) marketing – our website has the Facebook pixel installed which we use to create marketing profiles of the kind of clients we love the most

COOKIES USED BY OUR SERVICE PROVIDERS

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
13.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

14. MANAGING COOKIES

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.

15. MORE INFORMATION.

15.1 – If you would like any clarification on how we collect, store or process your data – please contact us directly.
15.2 – If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk

16. OUR DETAILS

16.1 – This business is owned and operated by Simone Smith as Simone Smith Photography.
16.2 – Our principal contact for business is : smile@simonesmithphotography.com